December 16, 2016
Dear Mr. Kopetzky,
I wanted to thank you for your wonderful staff for providing such a wonderful place for my mother to live. She was widowed in April and moved into the Legacy immediately after losing her husband of 74 plus years. From the very beginning she was treated with genuine dare and concern and her transition has been made so much easier thanks to the support and professionalism she has received since moving into the Legacy.
I would like to name a few of your staff that have made such an effort to welcome her and make her new home more than just a safe place for her to reside, but a place where she is developing new friendships and relationships. Lisa Prosterman has done a wonderful job of orientating my mother to her new surroundings. She’s checked on her on several occasions to see how she’s doing, and whenever I’e called to express any concerns she’s been very prompt on following up, helping with suggestions and checking in with my mom to see how she’s doing.
Another wonderful employee of yours is JoAnne, her cleaning lady. She’s also very accommodating to my mom and her cheerful disposition is a delight to be around, as she always asks if there’s anything else she can do for her. The maintenance men, Eric and Doug, have been wonderful to help her with moving furniture, making repairs around her apartment and I know she looks forward to seeing them anytime she runs into them at the Legacy as they always have a friendly greeting for her. I don’t know the names of those in the dining room that she sees on a daily basis but they seem to know that she likes her coffee hot and always have a smile for her when assisting her with her breakfast tray and dinner selections.
Recently, (mother) fell and had a pretty severe head wound in the middle of the night. I happened to be staying with her that night and was awakened by mom calling to me shortly before the nurses arrived after the had called them with her pendant. We went to the emergency room around 1:30 a.m. and she was scanned, stitched up, and sent home about 3 hours later. The bathroom where she fell was blood splattered and looked like a crime scene. When we got back to her apartment around 5 a.m. it was completely cleaned up – not a drop of blood to be found. I can’t tell you how impressed I was that I didn’t have to face the mess of cleaning that up not to mention the reminder of the scene itself. I’m not sure who cleaned it up but I’m very grateful to them. My mother recently had a pacemaker put in, (two weeks prior to that horrible fall) and she is recovering beautifully. She has such a zest for life, it’s truly amazing. She looks forward to the activities available at the Legacy and is even going to the exercise classes now if she can fit them in with everything else she has to choose from.
Thanks again for putting together such a fine staff and facility. I hope you all have a wonderful holiday season.
C.C, daughter of Terrace resident