“Debby was there when I needed her.”

3/13/2017

Terrific communication with family. Total commitment to resident and patient care and well-being…despite obstacles and difficulties, 100% focused on resident’s needs. Totally professional, patient compassionate.  Helped Dorothy get through 2 very difficult days. Worked well with other providers (outside services) even when they presented challenges. Kind, loving, a great nurse! Also she communicates clearly, simply, gently with Resident. Makes sure Dorothy can hear and understand her. I just cannot say enough good stuff about Debby. It’s all true! There when I needed her.

D.S., Legacy Resident as told by daughter C.S.

Picky Eaters? No problem!

We want to express our thanks and appreciation for the dinner that was provided for our family on March 3.

We have family on gluten free, diabetic diets and strict vegans and they all found plenty of food to their liking.

Everything was served with care and on time.

Our age span was 4 years to 96.

Sincerely,

M & H S. and L & K H., Terrace Residents

Class Act All the Way Around!

Dear Mr. Joyce,

I wanted to tell you what an amazing staff you have at the Legacy! Including all departments.  The staff is kind, caring, compassionate and with a smile take the most amazing care of all of the residents and their families.

My mothers has been at the [Estates] since the beginning (before it was finished) and what a good decision she made.  Since I don’t live [in Lincoln] I always knew the staff had her back.  What a comfort! Prompt communication if there was a situation and now kindness and love since Mom moved to assisted living.  The nursing staff has stepped it up and is taking it beyond the expectation!

Thank you soooo much to the food service for providing such exceptional meals on a consistent basis!  You are truly providing a dining experience.  My mother had a long history with food service and was a good cook in her own right and was always aware of good food.  She (most of the time) had nothing but nice things to say and I, who has spent much time here in the last 13 years has always enjoyed the meals.  The menu is varied, seasonal and very appealing.  If you can’t find something to eat it’s a personal problem! Also, the staff is the best! Kerry – the best, always a smile and a can-do attitude. The servers, so patient, kind and can make dining fun.  The entire group are rockstars.  All!

Mom so enjoyed all of the musical outings planned by the Legacy.  She saw so many varied performers and Carla always got her the seats she wanted (aisle seats). Transportation to and from – super great!

You make a difference in the quality of the lives of all of your residents.  I will forever be grateful to all of you!

Fondly,

J.G., daughter of Estates’ resident

Wonderful Staff, Wonderful Facility

December 16, 2016

Dear Mr. Kopetzky,

I wanted to thank you for your wonderful staff for providing such a wonderful place for my mother to live.  She was widowed in April and moved into the Legacy immediately after losing her husband of 74 plus years. From the very beginning she was treated with genuine dare and concern and her transition has been made so much easier thanks to the support and professionalism she has received since moving into the Legacy.

I would like to name a few of your staff that have made such an effort to welcome her and make her new home more than just a safe place for her to reside, but a place where she is developing new friendships and relationships.  Lisa Prosterman has done a wonderful job of orientating my mother to her new surroundings.  She’s checked on her on several occasions to see how she’s doing, and whenever I’e called to express any concerns she’s been very prompt on following up, helping with suggestions and checking in with my mom to see how she’s doing. 

Another wonderful employee of yours is JoAnne, her cleaning lady.  She’s also very accommodating to my mom and her cheerful disposition is a delight to be around, as she always asks if there’s anything else she can do for her.  The maintenance men, Eric and Doug, have been wonderful to help her with moving furniture, making repairs around her apartment and I know she looks forward to seeing them anytime she runs into them at the Legacy as they always have a friendly greeting for her.  I don’t know the names of those in the dining room that she sees on a daily basis but they seem to know that she likes her coffee hot and always have a smile for her when assisting her with her breakfast tray and dinner selections.  

Recently, (mother) fell and had a pretty severe head wound in the middle of the night.  I happened to be staying with her that  night and was awakened by mom calling to me shortly before the nurses arrived after the had called them with her pendant.  We went to the emergency room around 1:30 a.m.  and she was scanned, stitched up, and sent home about 3 hours later.  The bathroom where she fell was blood splattered and looked like a crime scene.  When we got back to her apartment around 5 a.m. it was completely cleaned up – not a drop of blood to be found.  I can’t tell you how impressed I was that I didn’t have to face the mess of cleaning that up not to mention the reminder of the scene itself.  I’m not sure who cleaned it up but I’m very grateful to them.  My mother recently had a pacemaker put in, (two weeks prior to that horrible fall) and she is recovering beautifully.  She has such a zest for life, it’s truly amazing.  She looks forward to the activities available at the Legacy and is even going to the exercise classes now if she can fit them in with everything else she has to choose from.

Thanks again for putting together such a fine staff and facility.  I hope you all have a wonderful holiday season.

Sincerely,

C.C, daughter of Terrace  resident

Pleased Residents

December 24, 2016

“Way to Go” is not enough for the excellent over-the-top Christmas luncheon today.  What a nice surprise – we were expecting a buffet.  You cannot believe the comments from pleased residents.  Very festive!  Most of us agree it deserves ****.  The wait staff really got into it too.  It captured the Christmas spirit.

I don’t know how you do it, I know it involves a lot of extra hours.  Thank you, thank you, thank you.

Appreciative resident,

J.M., Legacy resident

You Are Very Appreciated.

To the Legacy Staff,

Thank you for everything each of you contribute to make our Mother’s life happy.  You are very appreciated.  The Thanksgiving brunch was exceptional – ham was the best we’ve eaten anywhere!!

Holiday blessings to you,

R. & J. R.

children of Estates’ resident

An Enjoyable Day!

October 22, 2016

I know I am very late in expressing my thanks and in congratulating the staff that took us to Henry Doorly Zoo.  Tracy Haefele is a wonderful Tour Guide and her staff of Shelby, Lisa and Casey Jo were most caring and helpful which made the day enjoyable for everyone who went, I should think.

Thanks again girls,

R.A., resident of The Legacy

We Love This Place.

10/15/2016

This is just a short note to express our thanks for the beyond belief 70th Wedding Anniversary dinner that was served in our apartment.  This has to be, without a doubt the finest meal, served in the finest way that I can recall.  My wife shares my comments.  This is only one of the many courtesies extended to us in the very short time we have been here.  We love this place, and again our thanks.

Sincerely,

T.W., Estates resident

What a Wonderful Perk!

October 2016

Greg, Jay, Gay, Carla and All that helped,

What a wonderful perk to be able to use the Fireside Room for our party.  All that you provided ensured our party’s success!  We appreciated the tables, chairs, ice, beverages and paper goods.  You made everything so nice for us – above and beyond what we expected!

Your kindness is greatly appreciated.

P.J., Estates resident and M.J.W., her daughter

Words Aren’t Adequate

9/2016

We cannot find words adequate to express our thanks for all that has been done to help us feel at home. Everyone has been so welcoming & friendly. The food is wonderful, the house cleaning great, the services of Greg & Kevin are amazing, the activities are great, the anniversary meal in our apartment so special, the front desk & offices [are] so friendly & helpful.

Thanks to all.

G. & M. T., Legacy residents

P.S. We hope to be here for many years!

Legacy Retirement Communities